Technical Support Specialist

Job Title: Technical Support Engineer Experience Required: 2–3 Years Location: Remote Employment Type: Full-Time Shifts: Rotational (24/7 support environment) Job Summary: We are looking for a skilled and proactive Technical Support Engineer with 2–3 years of experience in technical troubleshooting and software testing. The ideal candidate will have excellent communication skills, strong manual testing abilities, and a positive, customer-first attitude. Flexibility to work in rotational shifts including night shifts is essential. Key Responsibilities: Provide high-quality technical support to users and clients. Perform thorough manual testing of web platforms and services. Troubleshoot and resolve technical issues effectively and promptly. Test and validate websites, especially WordPress-based platforms. Collaborate with development and QA teams to report bugs and ensure resolutions. Maintain detailed documentation of issues and resolutions. Required Qualifications: BE (Comp Science or equivalent). 2–3 years of relevant technical support. Strong verbal and written communication skills. Excellent technical troubleshooting skills. Strong manual testing experience. Preferred Skills (Added Advantage): Experience with automation testing tools such as Selenium or Playwright. Hands-on experience with WordPress or website testing. Familiarity with bug tracking and documentation tools (e.g., Jira, Confluence). Soft Skills: Positive attitude and strong work ethic. Team player with good behavioral skills. Willingness to learn and adapt quickly.