Mobile Technician

Service Engineer is responsible for :

a) Repairing handset by following the quality standard set by company

b) Attending customers, if required

c) Handling Customer Escalations

d) Follow all standard processes in SVC

e) Generation of necessary reports as and when required

f) Follow Delivery TAT

g) Ensure refreshment items to customers

h) Make sure the SVC is neat and well-arranged as per the company guidance

i) Observe the contents in v-College app

j) Attend and pass necessary trainings and exams on time

k) Conduct inventory audit as per the HO policy

l) Follow companys processes and procedures, policies to ensure customer satisfaction

m) Perform follow-up calls with customers on open calls and work note

Job Types: Full-time, Permanent

Education : +2 & Above

Minimum 1 year experience in mobile repairing

Job Types: Full-time, Permanent

Benefits:
Health insurance
Provident Fund

Schedule:
Day shift

Performance bonus
Yearly bonus

Work Location: In person,