Receptionist and Customer Service Representative

Job Title:Receptionist and Customer Service Representative (Female)
• Job Location:Karari Garden, Nirmal Village, Vasai West, District Palghar, Mumbai
• Responsibilities:
• 1. Reception Duties:

- Greet and welcome visitors in a professional and friendly manner.
- Manage incoming calls and direct them to the appropriate personnel.
- Handle incoming and outgoing mail and packages.
- Maintain a tidy and organized reception area.
• 2. Customer Calling:

- Make outbound calls to customers to provide assistance, gather feedback, or follow up on inquiries.
- Handle customer inquiries and provide information about products, services, and company policies.
- Maintain accurate records of customer interactions and transactions.
- Resolve customer complaints or escalate issues as needed to ensure customer satisfaction.
• 3. Follow-ups:

- Follow up with customers to ensure their needs have been met and to gather feedback on their experience.
- Coordinate with other departments to ensure timely resolution of customer issues or requests.
- Maintain regular communication with customers to build strong relationships and foster customer loyalty.
• 4. Administrative Support:

- Assist with various administrative tasks such as filing, data entry, and scheduling appointments.
- Provide support to other team members and departments as needed.
• Qualifications:

- Graduation or diploma or equivalent.
- Previous experience in customer service, reception, or a related field preferred.
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional in fast-paced environments.
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Attention to detail and accuracy.
• Job Types: Full-time, Permanent, Fresher
• Salary: ₹15,000.00 - ₹40,000.00 per month
• Benefits:

- Paid sick time
- Paid time off

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift

Work Location: In person