iXceed Solution

Information Technology Service Desk

Check with seller / month
Anini, Arunachal Pradesh, India Work from home Active
Actively Hiring Anini Full Time
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Job at a Glance

Category
Work from home
Location
Anini, Arunachal Pradesh, India
Salary
Check with seller
Job Type
Full Time
Company
iXceed Solution
Status
Open & Active

Job Description

Job Description: · Experience in technical support environment· Understanding of Windows OS support activities like startup issues, memory & disk utilization· Understanding of printer functionalities· Understanding of different hardware and OS (Desktop, Laptop)· Provide Level 1 support for end user issues and convey resolutions to end user queries· Properly escalate unresolved queries to the next level of support· Single point of contact for the end users related to Issues/Requests· Provide Remote resolution to issues/queries where applicable· Ensure proper recording, documentation, and closure· Ability to multitask in critical situations and provide Proactive and Predictive suppor
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