Job Description
Job Title
Deskiside Support - Part-Time
Vacancy No
VN822+
Company Name
Compugen Inc
Work Location
Calgary, AB
Base Pay Range
To be discussed during the recruitment process
Job Details
About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview:
Compugen is seeking a Deskside support analyst for a Part-Time role working onsite two days per week.
Key Responsibilities:
Provide onsite Level 1 technical support (hardware/software/network)
Perform onboarding/offboarding activities including endpoint setups
Support O365 (Tenant, Exchange, SharePoint, OneDrive, Teams) Windows 11, Active Directory (including Azure AD), and Intune
Manage and document Service Desk tickets via JIRA
Communicate effectively with end users and stakeholders – status updates, next steps, confirmation of issue resolution, etc.
Maintain complete documentation of work done/steps taken within tickets for historical reference or escalation purposes
Maintain IT asset inventory and manage equipment logistics
Collaborate with vendors for incident resolution
Creating documentation for end-users and co-workers as required
Participate in IT knowledge-sharing and team workflow
Skills & Qualifications:
1–3 years in a Tier 1/2 IT support role
Experience with Office 365 Admin, Windows 11, Intune, Active Directory
Familiarity with JIRA Service Desk or other ticketing system
Strong troubleshooting skills
Excellent communication and organizational skills
Previous experience in a customer-facing environment is an asset
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Equity Statement
At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.
1–3 years in a Tier 1/2 IT support role
Experience with Office 365 Admin, Windows 11, Intune, Active Directory
Familiarity with JIRA Service Desk or other ticketing system
Strong troubleshooting skills
Excellent communication and organizational skills
Previous experience in a customer-facing environment is an asset
#ITR
