Engagement Partner

Experience: 15 years +

Purpose

Responsible and Accountable for managing Key Accounts in terms of products, revenues and CSAT

Key Responsibilities
• Point of contact for specific Group Brands to ensure Key Account Stakeholders remain satisfied with VW ITS services
• Establishing proper communication channels and escalation matrices to track and communicate the status of the various engagements
• Identify and discuss potential opportunities with different departments of key accounts where VW ITS can provide value
• Support Key Accounts initiatives relate to "Make" Project and Services.
• Responsible for managing the growth and delivery of the existing projects and services.
• Establishing proper communication channels and escalation matrices to track and communicate the status of the various engagements

Key Functional Responsibilities

Project Management

The ability to plan, execute, monitor and control all aspects of a project and to achieve the project objectives within agreed timelines, cost, quality and performance criteria.

Budgeting and Forecasting

The ability to forecast and plan budget during all project phases, monitor the actual expenditure on a regular basis and highlight deviations between the budgeted and actual expenditure

Risk Management

The ability to be aware and understand the various risks that may have a bearing on the project and take appropriate measures/steps to mitigate/manage the risk.

Service Excellence

The ability to continuously enhance stakeholder and customer value/ perception by improving the business/ delivery process and project governance, harnessing resources fordevelopment and delivery, and collaborating with cross functional teams to enhance business relevance and delivery performance.

Change Management

The ability to effectively manage resistance and readiness relating to the change, facilitate its implementation with respect to people, processes and structures, communicate widely and consistently to create awareness and work towards gaining buy-in/ facilitating change of employee/ associate perception to ensure seamless transition to new ways of working.

Pipeline Management

The ability to identify new opportunities with existing and new accounts I customers, pursue the opportunity by effectively engaging with the customer, articulating the value proposition of the offering/ product and successfully converting the sale.

Consultative Selling

The ability to put oneself in customer's shoes; engage with the customers, effectively probe them to understand their specific needs, establish connect by integrating different perspectives and offer products/ services to meet those needs.

Revenue Management

The ability to drive business/ account profitability by setting/ monitoring revenue targets, delivering projects as per plan and being able to ensure timely realization of project revenue.

Account Management

The ability to understand and build sustainable business relationships with key accounts, customers, proposes new ways of structuring solutions and ensuring delivery excellence to ensure customer satisfaction/recall and business sustenance and increase wallet share and new opportunities