call centre supervisor

Education:
Expérience:
Education
Secondary (high) school graduation certificate
Tasks
Co-ordinate activities with other work units or departments
Establish work schedules and procedures
Examine and verify the accuracy of work
Identify workers' training needs
Prepare and submit reports
Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
Train staff/workers in job duties, safety procedures and company policies
Conduct performance reviews
Perform same duties as workers supervised
Co-ordinate, assign and review work
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Supervise, co-ordinate and schedule (and possibly review) activities of workers
Supervision
Customer service clerk
Working groups
Personal suitability
Accurate
Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Interpersonal awareness
Judgement
Organized
Reliability
Team player
Experience
7 months to less than 1 year
Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 40 hours per week