Operations Manager

• Ensure all operations are carried on in an appropriate, cost-effective way.

• Improve operational management systems, processes and best practices.

• Be aware of licensing and liaisoning requirements of the states we are operating in.

• Formulate strategic and operational objectives.

• Manage budgets and forecasts.

• Perform quality controls and monitor KPIs of team members.

• Recruit, train and supervise staff.

• Ensure customer satisfaction by delivering projects efficiently and on time.

• Scheduling and daily planning of team members

• Grooming subordinates by identifying weaknesses and creating appropriate training programs. • Effectively maintain relationships with all vendors.

• Effectively maintain relationships with all clients.

• Formulating and managing escalation matrix.

• Ensure handover of documents and proper training is given to customers on completion of project.

• Creating and implementing processes for smooth functioning of the department.