Coustomer support executive

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Customer support

Zendesk

Communication skills

Do you have experience in Customer support?
Languages

Hindi

English
 
Job details
Here’s how the job details align with your profile.
Pay

₹15,000 - ₹25,000 a month
Job type

Full-time
Shift and schedule

Day shift

Monday to Friday
 
Location
Chandivali, Mumbai, Maharashtra
 
Benefits
Pulled from the full job description
Commuter assistance
Flexible schedule
Food provided
Work from home
 
Full job description
About the Role:

We’re looking for a passionate and proactive Customer Support Executive to be the first line of communication with our users. You’ll be the voice of ReelSaga—resolving queries, educating users, and ensuring a seamless viewing experience across platforms.

Key Responsibilities:

Handle customer queries and complaints across all channels - chat, email, social media, and calls
Resolve issues related to login, payments, streaming, app bugs, or content access
Onboard new users and guide them through the app features, recommending shows and usage tips
Follow up with users to ensure issues are resolved and gather feedback
Engage with high-usage customers to understand their experience and drive satisfaction
Convert free users into paid subscribers by offering suitable plans or discounts over call
Retain existing users by offering loyalty-based incentives and maintaining engagement
Escalate unresolved or critical issues to the tech or product teams
Maintain daily logs and create reports on support queries, resolution time, and satisfaction scores
Requirements:

1 - 2 years of experience in customer support (experience in OTT or consumer tech is a plus)
Strong communication skills in English and Hindi (regional languages a bonus)
Empathy, patience, and the ability to stay calm under pressure
Basic understanding of how OTT platforms work (login, playback, subscriptions)
Comfortable using WhatsApp Business, Google Sheets, and CRM tools
Willingness to take user calls and handle sensitive feedback professionally
Preferred Skills:

Experience using tools like Freshdesk, Intercom, or Zendesk
Interest in movies, shows, or the entertainment industry
Ability to multitask and manage daily user interactions efficiently
Why Join Us?

At ReelSaga, you won’t just be resolving tickets - you’ll shape how users experience the platform. You’ll work closely with the product, marketing, and content teams to make a real impact.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Commuter assistance
Flexible schedule
Food provided
Work from home
Schedule:

Day shift
Monday to Friday
Supplemental Pay:

Overtime pay
Performance bonus
Yearly bonus
Work Location: In person