Job Description
JOB OVERVIEW
Under the supervision of the Director of Operations at PHI Studio, the Experiences Supervisor, Immersive Tours ensures the smooth overall operation of the exhibition. This person is responsible for managing on-site staff and serves as the key point of contact to ensure compliance with rules, procedures, and policies while providing human support to the teams.
They collaborate with other departments to optimize operations and offer ongoing support with logistical needs, staffing, technical aspects, communication, and ticketing. Additionally, they are responsible for ensuring excellence in customer service and visitor experience, as well as maintaining a safe and healthy work environment at all levels for the staff.
MAIN RESPONSIBILITIES
Implement the necessary tools to ensure the reliability and quality of daily operations.
Ensure an adequate number of trained personnel are present on-site to support activities by participating in the planning and recruitment of staff.
Plan the training of customer service teams in collaboration with the Ticketing Manager and the Visitor Services Manager.
Communicate and comply with health and safety standards, ensuring the implementation of safety protocols for both the public and staff.
Contribute to the drafting of necessary documents for the smooth running of activities: emergency procedures, guides, performance tracking tools, etc.
Oversee the proper functioning of on-site operations (Reception, Ticketing, Shop, Café, Venue, Security, Cleaning, Snow Removal, Maintenance, etc.).
Ensure that spaces are safe, clean, and operational during public opening hours.
Participate in the selection of service providers for the operational maintenance of the venue: cleaning, plumbing, pest control.
Collaborate with service providers to guarantee the quality of services provided and maintain mutually beneficial relationships.
Act as an intermediary between the site team and upper management.
Coordinate venue activities with the marketing team to ensure operational consistency.
Develop and implement strategies to improve internal communication and strengthen team engagement.
Ensure the implementation and management of employee recognition and appreciation mechanisms.
Keep the inventory of various equipment up to date and ensure their proper condition.
Ensure that the public receives impeccable customer service and a high-quality experience.
Perform any other related duties as required.
REQUIRED QUALIFICATIONS
Bachelor's degree or equivalent.
First Aid Certification (an asset).
3 years of relevant experience
REQUIRED SKILLS
Various combinations of education and relevant experience may be considered.
Experience in team management, conflict management, operations, coordination, or related fields.
Excellent interpersonal skills and the ability to create and maintain human relationships, focused on quality and people (clients/staff).
Strong leadership, team spirit, and a positive attitude, with the ability to manage stress and pressure.
First Aid certification (possession of it or commitment to obtaining it quickly).
English, both spoken and written, for communication with teams and the public. (French, an asset)
Proficiency in Google Suite and Microsoft Office tools.
Comfort with using various technological equipment and software.
Experience in culture, entertainment, immersive experiences, or art exhibitions is an asset.
Available for training starting in April.
Knowledge of general HR policies is an asset.
Availability to work evenings and weekends.
We thank all applicants for applying. Only those selected for an interview will be contacted.
Working Location: Edmonton Mall. In person.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: $24.00-$27.00 per hour
Expected hours: 40 per week
Schedule:
Monday to Friday
Weekends as needed
Work Location: In person
Expected start date: 2026-04-21
