Senior Advisor

Discover a career with purpose at MBIE


Discover a career with purpose at MBIE
Help shape the future of immigration services in Aotearoa New Zealand
Be a plain English champion, making it easier for migrants to apply and comply
Bring your technical writing and communication skills to our digital transformation programme
2x two-year fixed term roles (until 30 June 2027)
Wellington
Salary: $101,+11 - $121,1+6 p.a. + KiwiSaver
Tenei turanga - About the Role:
The Ministry of Business, Innovation and Employment (MBIE) is looking for two experienced and strategic content writers and creators to join our Content team. These fixed-term roles will support the Our Future Services programme-a major initiative to transform Immigration New Zealand's online services and improve the customer experience for migrants, employers, and advisers.

The Our Future Services programme will change how immigration services are delivered-making them more accessible, user-friendly, and digitally enabled. With this opportunity, we are embedding plain English content into every stage of a migrant's application journey.


As a Senior Advisor, you'll lead the development of customer-focused content that simplifies complex regulatory information - ensuring our forms and correspondence are clear, accessible, accurate and empathetic.
You'll be a fast learner, quick to understand immigration rules and the needs of our customers and staff. You'll be able to produce polished content with minimal input from subject matter experts.

You'll also:

Work closely with other channel owners, including our website, content and marketing teams, to ensure a consistent end-to-end customer experience.
Think strategically across an application journey - from completing a form to responding to information requests or concerns we have - to put the right information in the right spot.
Understand and advocate for the needs of diverse users, especially migrants.
Understand the needs of our frontline staff, to ensure our content works for them.
Contribute to a culture of plain language and inclusive communication.
These roles are dedicated to the Our Future Services programme and sit in MBIE's Immigration Content team.

Nga pukenga me nga wheako e hiahiatia ana - Skills and Experience Required:

Proven experience in plain English writing, content strategy, and behaviour change communication.
Skilled at developing content solutions that meet user needs and regulatory requirements.
Strong analytical and critical thinking skills.
Experience working in regulatory or government environments.
Qualifications or equivalent experience in technical writing, content design, or communications.
Must have the legal right to live and work in New Zealand.
Bonus if you have:

Experience in UX, service design, and/or working with migrant communities.
Etahi korero mo MBIE - About MBIE:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

Mahi Tahi - Better Together
Maia - Bold and brave
Pae Kahurangi - Build our Future
Pono Me Te Tika - Own It
Our aspirations are echoed in our Maori identity - Hikina Whakatutuki - which broadly means `lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mohio ana a Hikina Whakatutuki i puea ake te kotuinga I waenganui i a ngai Maori me te Karauna i Te Tiriti o Waitangi, a, kei te whai ia ki te whakau ake i Te Tiriti o Waitangi. Ma te whai kiko o nga kotuinga ahungaroa o ngai wi, o ngai Maori, me etahi atu ropu Maori ki te Karauna, katutuki tenei. He ahuatanga nui tenei e ahei ai nga mahi whanaketanga a-ohanga, a-papori hoki ki a ngai Maori me Aotearoa whanui. E whai tonu ana matou ki te kotui atu ki nga iwi mo te rapu huarahi hou ki te whakaara i nga kaupapakua roa nei e tami ana i a ngai Maori me Aotearoa whanui, a, e whai ana hoki ki te tautohu i nga aheinga kokiritanga ma nga iwi, me te tautoko i nga iwi kia whai mana ake ai enei aheinga.

Me pehea te tono - How to Apply:

Click here to view a position description. All applications must be submitted via our online process and include a Cover Letter and CV outlining your interest and suitability for the role.

Email Roxana Anderson at roxana.anderson@mbie.govt.nz quoting ref MBIE/17475 if you have any further questions.

Applications close on Friday, 13th June 2026

 
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