Job Description
Role: RN Care Coordinator - DTLA
Reports to: Director, Health and Wellness
Location: The Village, 527 Crocker Street, Los Angeles, CA +0013
Schedule: Monday-Friday, 8:30am-5:00pm
Status: Full-time; Exempt; Non-Management
Benefits: Medical, Dental, Vision, Paid time off, Employee Retirement Planning (403b), etc.
Summary
The People Concern, in partnership with community and hospital organizations, provides on-site medical management and healthcare coordination for individuals experiencing homelessness. The Health Services Department delivers direct medical care, education, and coordination of healthcare services in alignment with the RN scope of practice.
The RN Care Coordinator collaborates with interdisciplinary teams in interim housing and community settings to connect participants—both housed and unsheltered—to appropriate medical resources. The role supports improved health outcomes and reduced reliance on emergency and inpatient services through coordinated, trauma-informed, and participant-centered care.
Duties and Responsibilities
Utilize a harm reduction and trauma-informed approach to provide care for individuals with acute and chronic medical conditions.
Provide outreach services to increase enrollment and engagement for ECM program.
Support the Enhanced Care Management (ECM) team in service delivery and compliance with applicable regulations.
Serve as a clinical liaison between ECM programs, healthcare providers, and community resources.
Supervise and mentor program staff, including LVNs and Enhanced Care Managers.
Assist with escalated clinical cases and provide support during difficult situations.
Coordinate and facilitate referrals, screenings, insurance verifications, and care planning.
Act as a clinical resource to staff and facilitate connections to primary and behavioral healthcare.
Monitor client well-being, conduct wellness checks, and contribute to discharge planning.
Accompany clients to medical appointments and advocate for their needs.
Deliver nursing services including triage, wound care, medication reconciliation, and general care within RN scope.
Educate clients, staff, and community partners through workshops and health presentations.
Promote client independence through SMART goal setting and self-care education.
Ensure quality of care through outcome evaluation, adjustments to care, and adherence to standards.
Document care activities accurately and timely in accordance with program guidelines.
Maintain HIPAA compliance and privacy practices.
Contribute to the development of medical policies and protocols.
Pursue ongoing professional development and maintain licensure.
Foster teamwork and cooperation among care teams.
Ensure a clean and safe work environment.
Perform other duties as assigned.
Qualifications
Nursing degree from an accredited nursing program.
Current California Registered Nursing license.
Minimum one year of nursing experience post-licensure.
Team-oriented with excellent communication and documentation skills.
Experience with diverse populations including LGBTQ+ and individuals with mental illness or substance use disorders.
Passion for serving underserved and vulnerable populations.
Proficiency in Microsoft Office applications.
Valid California Driver's License, good driving record, and valid insurance.
Preferred Qualifications
Experience working with homeless or underserved populations.
Bilingual or multilingual, especially in Spanish.
Familiarity with Los Angeles County health and social services.
Work Environment
Office-based with occasional field work.
Regularly requires sitting, standing, bending, and lifting up to 35 pounds.
May be exposed to varying environmental elements such as weather and noise.
Busy and dynamic workplace requiring flexibility and adaptability.
EXPECTED BEHAVIORS OF ALL STAFF
Act as a role model
Demonstrate a sense of responsibility
Continuously learn and improve
Acknowledge your own areas of improvement
Hear and provide honest, specific and direct feedback
Create an environment where everyone is welcomed valued and respected
Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, ****** orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Corporate Discounts
Job Type: Full-time
Pay: $+2,000.00 - $102,000.00 per year
Benefits:
403(b)
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
People with a criminal record are encouraged to apply
Ability to Commute:
Los Angeles, CA +0013 (Required)
Ability to Relocate:
Los Angeles, CA +0013: Relocate before starting work (Required)
Willingness to travel:
25% (Preferred)
Work Location: In person
