OYO Rooms - Director - Homeowner Services

Job description
OYO, a globally recognized leader in hospitality, has expanded its portfolio to include Hotels, Vacation Homes, and Workspaces, featuring brands such as OYO Hotels, Sunday, Innov8, Motel 6, Check my Guest, Belvilla, DanCenter, and Traum-Ferienwohnungen. Since its founding in 2013, OYO has rapidly grown to become the world's fastest-growing hotel network, managing over 174K+ hotels & Homes with 250K rooms across 35+ countries, including USA, Latam, Europe, India, China, Japan, Malaysia, the UAE, Indonesia, and the UK.

Responsibilities

P&L Management: Revenue and margin expansion

- Identify opportunities to increase cleaning and services revenue from customers - and homeowners via internal and external benchmarking.

- Work with local offices to identify new opportunities and levers for revenue increase.

Operations and Vendor Management:

- Identify the right vendors and negotiate the best pricing for cleaning operations -across Denmark. Define SLAs and performance management criteria.

- Collaborate with local and central teams to ensure effective vendor performance management and SLA adherence.

G&A Cost and Payment Management:

- Develop principles, budget thresholds, and payment SLAs for invoice teams to ensure budget and spend control.

- Lead the rollout and adoption of ERP AP processes and systems across business units.

Desired Skills:

- Minimum 10 years of experience in operation excellence, with at least 4 years in a leadership role.

- Experience in managing geographically spread large teams.

- Ability to standardize operations and drive revenue growth.

- Willing to be flexible to work on weekends with necessary compensatory offs.

- Willing to travel as required.

- Excellent analytical and problem-solving skills.

- Strong communication and interpersonal skills.

- Ability to work effectively in a fast-paced, global environment.