EaseMyTrip.com

Hotel Operation executive

Check with seller / month
Dadri, Uttar Pradesh, India Hotel Active
Actively Hiring Dadri Full Time
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Job at a Glance

Category
Hotel
Location
Dadri, Uttar Pradesh, India
Salary
Check with seller
Job Type
Full Time
Company
EaseMyTrip.com
Status
Open & Active

Job Description

Job description
Job Summary

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities
• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements
• Experience: 1+ years in hotel reservations, operations, or customer service.
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

Skills:- OTA and Operations
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