Job Description
Job Title: Solutions Consultant
Department: Customer Success
Reports To: Manager, Customer Support
Job Status: Full Time (Salary & Variable Pay)
Location: Onsite (PEI) or Remote (Canada or USA)
About Kindsight
Kindsight is revolutionizing nonprofit fundraising with our Fundraising Intelligence platform, leveraging big data, AI, and automation. We empower nonprofit, education, and healthcare organizations to optimize their fundraising with the most innovative CRM solution, ascend, combined with iWave's rich donor insights and NonprofitOS's revolutionary AI content creation capabilities. Our mission is to help nonprofits have the right conversation, with the right donor, at the right time—every time.
Our enterprise clients include prestigious organizations like Princeton, UC Berkeley, Johns Hopkins University & Medicine, Silicon Valley Community Foundation, and more.
Position Summary
As a Solutions Consultant, you’ll bridge the gap between our product and our customers — helping them unlock the full potential of iWave through pre-sales expertise, strategic onboarding, and consultative guidance. This is a hybrid role that blends product knowledge, storytelling, and technical curiosity, all in service of helping nonprofit customers reach their fundraising goals.
Reporting to Customer Success, you’ll work closely with Customer Success, Support, Sales and Product teams to support both new and existing customers — especially those with complex needs or integrations.
What You’ll Do
Pre-Sales Support & Discovery
Partner with Account Executives during sales cycles to understand opportunities for specific programs and integrations such as Grateful Patient (GPP) and custom integration
Support these programs during customized product walkthroughs via scoping requirements and project planning
Act as a trusted advisor, helping prospects visualize how iWave can support their mission
Customer Onboarding & Implementation
Lead discovery and onboarding for new customers with complex data or workflow needs
Translate customer objectives into a tailored onboarding plan that accelerates time-to-value
Collaborate with internal teams to ensure seamless handoffs and delivery
Product Expertise & Enablement
Serve as a subject matter expert on iWave’s data, functionality, and use cases
Collaborate with Product and CX to identify areas for improvement in how we demonstrate, deliver, and position our product
Provide internal enablement for Sales and Customer Success on new features or workflows
Strategic Consulting
Guide customers through best practices in prospect research and fundraising intelligence
Recommend solutions that drive long-term value and increase platform engagement
Support renewals and expansion conversations with consultative insights
What You Bring
3+ years in a Solutions Consultant, Sales Engineer, or Implementation Specialist role in SaaS
Experience supporting nonprofit customers or familiarity with prospect research, fundraising, or advancement
Strong communication and storytelling skills — you're comfortable presenting to both executive and technical audiences
Existing knowledge and experience working with APIs (REST, JSON, authentication protocols, integrations, etc.)
Analytical mindset with the ability to translate goals into workflows
Comfortable navigating ambiguity and solving problems cross-functionally
Bonus: experience with CRM integrations or data onboarding workflows
