Customer Service Representative

General Information
Job Type
Permanent

Category
Customer Service

Business
Mico

Location
Auckland

Job Reference
40681

Posted Date
13-Jun-2026

Closing Date
27-Jun-2026

Description
The role:
Reporting to the Branch Manager, this is a varied role working across the whole branch that will see you involved in sales on the Trade Counter, Inwards Goods, Cycle Counting, Stocking and Rotating products on shelves, Customer Deliveries, Loading / Unloading and whatever else is necessary within the branch.

Ensure that our customers, who are made up of trades, businesses and home-owners, are greeted with a cheerful smile and exceptional service
Support the team in inventory management, inwards goods and doing deliveries
Ensuring products are organised and ready for delivery
Accurately checking and receipting product into our systems

This is a permanent full-time role at our Cook St Branch, working 40h a week, Monday to Friday and rostered Saturday (8-12pm).

About you :
To shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team. Have a customer-focused and outgoing attitude and good work ethic.

Proven experience in a customer service and/or retail sales environment/inwards goods/Warehouse experience
There will be manual handling and some heavy lifting required so you’ll need to be physically fit
Strong interpersonal skills and ability to build rapport to support our valued customers
A motivated, self-driven worker, with the skill to work proactively, independently and under pressure
Be confident with computers and learning new systems
A Full New Zealand drivers’ licence is essential, and a forklift licence is advantageous.

Our benefits:
Competitive hourly rate and Staff-buying privileges
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Employment Education Fund
Health & Wellbeing initiatives including an Employee Assistance Program.

Join Us:
We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Please note – A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.