Job Description
Full job description
Position description - Community Centres Customer Experience
Officer (Casual)
May 2026
Position title Community Centres Customer Experience Officer - casual
Position number 1683,1684, 16+3
Classification (Level) Level 2
Department City Services
Division Community Connections
Business unit Community Wellbeing
People Leader Community Centre Coordinator
Team Leader Community Centres, staff, volunteers and tutors
within the Community Centre Team, Community Wellbeing
Key stakeholders
Unit, Projects and Partnerships Team, Positive Ageing and
Inclusion Team, Libraries.
Community Vision: A liveable, sustainable community.
The strategic directions of Liveable, Sustainable, and Community reflect the aspirations of
the community for the City of Marion’s future.
A fourth strategic direction, Our Organisation, sets the focus for Council and its staff toward
fulfilling the 2026-2034 Community Vision and Strategic Directions. These interconnected
directions emphasise a commitment to achieving holistic outcomes for the council area
City of Marion Values
Our Values inform what is important in how we deliver for our community.
They aspire towards a consistent standard that can be expected from all who engage with
the City of Marion.
Together we…
Focus on the customer | We are: Our Community Vision
Engaged with our diverse community
Responsive and proactive
Dedicated to delivering great customer
experiences
Engage with respect | We are:
Committed to a safe and inclusive workplace
Connected, caring and professional
Honest, transparent and act with integrity
Embrace excellence | We are:
• Adaptable, driven and continuously improve
Accountable for our decisions and actions
Proactive in sustainability and support the
environment
A great place to work
Position description - Community Centres Customer Experience
Officer (Casual)
May 2026
Purpose
The position will be responsible for supporting the delivery of professional, effective and
efficient operations across City of Marion Community Centre’s
The primary objective of this position will be to maintain a high level of customer service
function at the reception desk, including venue hire, administration and operational tasks
with the key focus on supporting after hour events and programs and ensuring activities of
the Centre are in accordance with Council’s and the customer requirements.
This role will provide opportunities in a positive and energetic collaboration together with
the Community Centre Team to deliver culturally diverse and inclusive capacity building
initiatives and programs.
Strong communication skills and ability to maintain solid relationships (with internal and
external) stakeholders will be vital to this role.
As an ongoing commitment to the organisation you will be responsible for delivering the
best service to our community and to improve residents’ quality life; continuously, smartly
and efficiently in the scope of your daily work.
Key Deliverables
Support the day-to-day operations and delivery of programs at the Centre through
reception, administration and operational tasks, data collection and promotion.
Provide general customer service as part of the Centres team which includes working
on the reception desk, answering telephones to assist customers accessing Centre
services, taking bookings and handling cash.
Provide support to Centres through entering all relevant data from programs and
bookings into online data entry systems to ensure all statistics and evaluation are
entering into the various systems for “on-time” reporting across programming.
Set up meeting room furniture and facilities/technology as per booking, when
necessary.
Undertake induction tours and proactive asset pre and post hire inspections and
other measures that ensure facilities are presented in a condition that meets
customer needs and creates a sense of pride through their appearance and function,
ensuring safe work practices are used by all hirers throughout the Centre.
Willingness to participate and work across all Centre sites whilst promoting a positive
image of council.
A great place to work
Position description - Community Centres Customer Experience
Officer (Casual)
May 2026
Person Specification
Essential criteria
Proven experience in managing a busy reception with face-to-face communication,
telephone, email and cash handling.
Ability to communicate effectively and work with a diverse customer group.
Strong attention to detail and organisational skills.
Demonstrated experience with Microsoft Office suite software, computer literacy and
troubleshooting skills, specifically with regards to electronic presentations.
Ability to ‘set up’ - ‘pack down’ for hirer use, which may include extensive manual
handling tasks.
Strong verbal and written communication skills.
Good time management skills and ability to prioritise conflicting activities/tasks.
Flexibility to meet changing priorities and variable working duties and hours.
Ability to work in a small team environment.
Knowledge of safe work practices pertaining to technical and venue operations.
Commitment to provide high level of customer service to both internal and external
customers.
Self-motivation – ability to take ownership and work with little direction.
Ability to build strong work relationships with a wide variety of stakeholders and gain
their cooperation.
Desirable criteria
Certificate 3 level or higher Community Services, Business Administration or Event
Management.
Experience in working in a Neighbourhood / Community Centre environment.
Experience in working with and supervising volunteers.
Knowledge and understanding of local government.
Relevant experience in venue operations and related customer service.
Working knowledge of statute and regulations to Work Health Safety, public buildings
and venue hire spaces.
A great place to work
Position description - Community Centres Customer Experience
Officer (Casual)
May 2026
Standard conditions
Satisfactory completion of a National Police Clearance (will be arranged by the City of
Marion)
Satisfactory completion of applicable Medical Assessment (will be arranged by the
City of Marion)
Must be either an Australian resident or possess the legal right to work in Australia,
with the ability to provide documentation of a valid work visa.
Comply with existing Work, Health and Safety legislation and regulation obligations and
apply “Think Safe Live Well” philosophy.
Embrace ethical and moral behavior and report any suspected instances of fraud
and/or corruption in accordance with Fraud and Corruption Management and the
Code of Conduct.
The incumbent will perform other duties as required.
Adhere to the City of Marion Values.
Other conditions specific to the role
• Must hold a valid, full (unrestricted) driver's license in accordance with South Australian
requirements.
This is a prescribed position as defined by the City of Marion Safe Environments for
Children and Vulnerable Persons Policy. Therefore, incumbent must:
o Promote and maintain a child safe environment and take relevant actions in
accordance with council's Safe Environments for Children and Vulnerable
Persons Policy and with legislative requirements under the Children and Young
People (Safety) Act 2017 and the Child Safety (Prohibited Persons) Act 2016.
o Satisfactorily complete a DHS Working with Children Check (to be renewed
every five years) and be willing to undertake Child Safe Training.
Some rostered out of hours’ work including weekend and evenings will be required.
The position may be required to work across any City of Marion Community Centre location.
A great place to work
Position description - Community Centres Customer Experience
Officer (Casual)
May 2026
Position description confirmation and acknowledgement
New employee acknowledgement
By signing the ‘City of Marion Employment Acceptance Statement’ in your Letter of Offer, you
are agreeing to the Position Description attached to your Offer.
Employee name: Signature: Date:
Leader name: Signature: Date:
HR name: Signature: Date:
A great place to work
