Reservations Quality and Support Specialist

Full job description
Sydney, New South Wales
Permanent / Full Time
Closing Date: July 18th, 2026
This position is based at Voyages Corporate Office, Sydney.

Our Sydney based Reservations team support people to make a trip of a lifetime to the heart of Australia. We provide support to our trade travel partners, helping them with bookings and questions via phone, email or chat.

In the role of Quality and Support Specialist you will lead the development of process improvements to improve ways of working and enhance customer related processes.

What's in it for you?
In addition to exposure to some of the greatest natural wonders of the world, hardworking team and positive work culture you will experience a hybrid working environment with flexible working from home. Competitive pay, resort discounts and travel to Ayers Rock Resort!

Your key role will see you:
Create and compile reservation - related reports
Mentor and assist the team in relation to compliance and service expectations
Collaborate cross department and play an active role in improving the customer journey
Mentor agents within the escalation process clarifying protocols and when and how to escalate issue to their team leaders for problem resolution
Develop and update internal materials for team members and other relevant stakeholder, so that internal documentation reflect current guidelines, processes and business standards
You will have:
4-5 years' experience in Hospitality or similar customer service role within hotels, front office, or travel
Knowledge of Micros Fidelio Opera Reservations or Property Management System and/or other Hotel Front Office or Travel Agent System(s);
Knowledge of Microsoft Word, Excel, and Outlook
Strong understanding of hotels, resorts, and their services
Excellent communication and problem-solving skills
About us:
Voyages Indigenous Tourism Australia offers experience-based holidays in spectacular wilderness locations, including Ayers Rock Resort in the iconic Red Centre and tourism facilities in Mossman Gorge, located in tropical Queensland. Through enriching experiences, incredible natural beauty, and a suite of activities and attractions we aspire to have every guests feeling...Just WOW.

More importantly, Voyages has a strong commitment to social responsibility and strive to give back and support the people and communities in which we operate through Indigenous training, employment and economic development.
If this sounds like the perfect opportunity to try something new, then please !
A National Criminal History Check is a mandatory step in the recruitment process
Hybrid Working Environment
Be part of a company committed to social responsibility
 
You must create an Indeed account before continuing to the company website to apply