Job Description
Full job description
Connect with our members as their first point of contact and deliver uncommon customer service in our flagship CBD Eyecare office.
About the Role
As the Eyecare Receptionist, you are responsible for managing appointments and booking enquiries, handling incoming phone calls, and providing exceptional customer service to Members and staff.
This role will be based in our Eyecare centre in the Sydney CBD, with possible relief at our Burwood, Parramatta and Blacktown centres. There are 8 HCF Eyecare centres around Sydney.
This full time role is an 11 day fortnight. You must be available to work every second Saturday from +am to 3:30pm.
Responsibilities
Providing courteous, prompt and correct responses to all enquiries received
Raising accounts and receipt payments
Complying with policies and procedures
Maintain a clean and safe environment.
About You
You value interacting with people and thrive on working in a supportive and member centric culture founded on teamwork, integrity, and social responsibility. You will have the following attributes:
Proven experience in a customer-facing receptionist role
Demonstrated understanding of computerised appointment booking systems
Strong communication skills to build rapport with Members.
Good time management and high attention to detail
Excellent listening skills and teamwork mentality
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1+32 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
50% subsidy on HCF hospital and/or extras cover
18 weeks of parental leave for all new parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition –
peopleservices@hcf.com.au
to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
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