Billing & Collection Executive - India

Full job description
CRYOPDP has been dedicated to finding solutions for the transport of time- and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation, express service and specialist courier. They are proud to be the preferred logistics partner of the life science industry and healthcare professionals for more than 4,000 companies worldwide.
JOB TITLE: BILLING & COLLECTION EXECUTIVE - INDIA
Overall Mission:
Responsible for the company's India Invoicing & Collection procedures
Main Contribution:
Oversee end-to-end credit control operations, focusing on timely collections, AR analysis, and effective risk management to support business cash flow and reduce DSO.
Monitor customer accounts and aging reports, conduct AR reviews, and analyze payment trends to identify overdue accounts and initiate proactive recovery actions.
Resolve payment delays through effective communication and dispute resolution, ensuring customer satisfaction while safeguarding company interests.
Maintain strong coordination with Sales, Operations, and Finance teams to ensure accurate and timely billing in accordance with contractual agreements.
Supervise the preparation and verification of draft and final invoices, credit notes, and supporting documentation for completeness and accuracy.
Ensure compliance with internal controls, SOX norms, and audit requirements for both credit control and billing processes.
Train and support the AR team in collection procedures, customer communication, and reporting tools; assist in onboarding of new team members.
Organize and maintain accurate records of invoices, payments, credit notes, and customer correspondence for audit readiness.
Provide regular updates and performance reports on key metrics such as DSO, collections efficiency, billing accuracy, and dispute resolution timeframes.
Contribute to process improvement initiatives in billing and collections, ensuring high-quality service delivery and compliance with legal and company policies.
Experience & Education:
Graduate in any stream with more than 5-10 years and above experience in Credit control.

Language:
English, Hindi or any other regional language will be an added advantage.
Specific Experience & Knowledge Required
Excel (advanced skills).
Operational & Geographical Knowledge.
Invoice Knowledge
MIS Report
Interpersonal skills ("Essential")
Ability to communicate by e-mail.
Ability to lead a team.
Analytical skills.
Good communication
Strong interpersonal