Analyst Security Operations - Sydney

Full job description
The role of our security team is to ensure a safe and secure working environment for all staff across the group. We offer industry leading training, development & exclusive employee benefits. Enjoy flexibility in this hybrid position - working from home options available!

Please note that this role is based out of our South Eveleigh Offices in Sydney. Before applying, please ensure you are available to cover the following shift:

7-day shift work, 12-hour shifts with a 4-week rotating roster pattern including 06:00-18:00 and 18:00-06:00 shifts
Do work that matters:

The Protective Security and Business Resilience Team is responsible for ensuring the safety and security of all Group staff, customers and assets. This team comprises of the Security Operations Centre (SOC), Security Risk & Advisory, International & Executive Security and the security strategy, governance and assurance functions.

The SOC monitors the Group’s alarms, answers and manages calls to the Group Emergency Hotline, and provides security support services to the Retail Network and ATM including security maintenance and CCTV.

See yourself in our team:

As a Security Operations Analyst, you will progressively take on responsibilities such as:

Monitor and respond to alarms and global events within SLA by following Standard Operating Procedures (SOPs)
Maintain the Group Emergency Hotline (GEH) and Security Operations General Line; ensuring calls are answered and responded to in accordance with Grade of Service (GOS)
Provide first tier security support for CBA and Bankwest security systems via troubleshooting with staff/vendors over the phone and organising security technicians to attend site for issues that cannot be resolved remotely.
Support in the management of key security suppliers to ensure works are competed on time and accurately reported.
Action and respond to CCTV requests for both internal investigation teams and external Law Enforcement Agencies
Respond to and manage a variety of physical security incidents. This includes the initial response, considered follow up and ongoing case management. escalating to stakeholders including HSW, Media etc.
Manage low level threats and risk to our people and assets as well as recognise and communicate high risk threats to leadership.
Provide out of hours assistance on behalf of other agencies within the group as a 24/7 service for the Bank.
We’re interested in people who have:

Experience in monitoring physical & electronic security alarm technology is desired but not essential
Experience in responding to and managing incidents, preferably security related
A desire to learn about protective security issues within the banking and finance industry.
Strong personal resilience and ability to deal with stressful situations.
Proven experience managing multiple and varied tasks, with an ability to prioritise based on risk.
Exceptional relationship building skills and experience managing stakeholders/supplier relationships
The ability to act in a discrete and confidential manner.
With us, you’ll help maintain and protect the security of our people & customers.

If this role matches your experience and career goals, apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 03/07/2026