Email Support Executive

Location
Ashoknagar, Bengaluru, Karnataka
 
Benefits
Pulled from the full job description
 
Full job description
Job Title: CSR (Customer Service Representative) - Freshers
Location: Castle Street, Ashoknagar, Bengaluru, KA
Department: Financial Services
Job Type: Full-Time, Onsite

Workdays: 6 days, rotational week offs

Job Description

Answer inbound customer calls, emails, and chat inquiries regarding products, services, and account details.
Provide timely, accurate, and comprehensive information to customers related to credit facilities.
Address customer queries or concerns related to loan status, interest rates, and repayment schedules.
Resolve customer complaints by identifying the issue, offering solutions, or escalating the case to a higher authority if necessary.
Assist customers with the process of loan applications, documentation, and follow-ups.
Follow up with customers on pending payments or missing documentation.
Guide customers on how to access and use online banking services and mobile apps.
Job Types: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹1+,000.00 per month

Benefits:

Health insurance
Paid sick time
Paid time off
Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Application Question(s):

Can you speak in Hindi Language?
Work Location: In person