Card Protection Investigator

Job details
Job type
Part-time
Shift and schedule
12 hour shift
Weekend availability
Morning shift
Shift work
 
Location
Sydney NSW•Hybrid work
 
Benefits
Pulled from the full job description
Health insurance
Gym membership
Employee assistance program
 
Full job description
We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.


It starts here. With Bendigo Bank… and you.


Group Financial Crime Risk helps to protect the Bank, our customers and the communities we serve from the impacts of financial crime. An integrated department in Group Risk, the function helps to design, oversee, deliver and champion the activities that occur across the Bank to manage the risk of financial crime.

Referred to internally as a Card Protection Analyst, you will be responsible for the performance of a range of key support activities. This covers the completion of card fraud investigations, card fraud monitoring, the development of fraud prevention and detection initiatives and the management of card fraud reporting.

The purpose of the role is to Monitor and Action fraud alerts and cards at risk to lower losses etc. You’ll also:

Collaborate across teams within Financial Crime Risk to educate, prevent and investigate Financial Crime.
Dealing directly with customers via both inbound and outbound calls and provide specialist support to our branch network.
Support the Analytics team of Card Fraud in the development of fraud prevention and detection initiatives and the management of reporting.
Key responsibilities:

Document, maintain and govern the AML/CTF & Sanctions Operations Quality Assurance Framework
Perform quality control on alert investigations completed by AML Investigators which includes updating the quality control scorecard and communicating results to the investigator
Analyse quality control scores with the aim of identifying trends and opportunities
Produce monthly QC governance pack and present to QC committee
Provide insights and calibration back to Ops managers to improve process
Assist leaders with regular FCR training activities including creation of curriculum and review of training requirements
This is a permanent part-time position to cover the morning shift of 12.30am to +am, 3-4 days per week, including weekend work where generous penalties apply. Bendigo, Melbourne or Sydney are the preferred locations.

We prioritise our people with a hybrid model based out of our Head Office/Regional Office locations.


What you’ll bring to the role:

Demonstrated experience in an Investigative / Fraud / Scams discipline within the banking & finance industry
Knowledge of Card Fraud detection and investigation including experience with Fraud detection processes and systems
Proactive, positive attitude and someone who maintains composure under pressure
Excellent oral and written communication skills
Ability to apply own experience and judgment to make sound decisions and recommendations and an awareness and ability to exercise discretion and integrity.
Attention to detail
Previous experience in a customer service focused role

So, why work with us?


Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.

Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse every day.

Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.


You’ll also get access to a great range of benefits, including:

Hybrid work? Flexible hours? A compressed work week? Flexibility means different things for different people and our flexible work options are designed to suit your life.
Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
Opportunities to take your learning to the next level through our corporate university ‘BEN U’ or at an external provider of your choice

Still in two minds?


Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!


We’re making better, bigger. And we’ll get there with you.


We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.


We are committed to responding to all candidates. Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!


Applications close COB Friday, 11 July 2026

 
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