BPO Team leader

P
PATRONAGIC BPO SERVICES


Performance Marketing
PATRONAGIC BPO SERVICES • Pune, Maharashtra • via WorkIndia.in
4 days ago
₹20K–₹25K a month
Full–time
No Degree Mentioned
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Job description
Salary Range : Rs. 20000 - Rs. 25000 , based on skills, experience, and interview performance

Educational Requirement : 12th Pass

Work Arrangement : Work From Office

Gender Preference : Both male and female can apply

Skills Requirement : No predefined skills necessary

Experience Requirement : 1 - 2 Years of Experience

Location : Bibwewadi

Working Hours : +:30 AM - 6:30 PM | Monday to Saturday

Additional Info : Create And Execute Online Marketing Campaigns Using Seo, Social Media, And Email Strategies. Analyze Campaign Performance And Optimize For Better Roi. Collaborate With Teams To Enhance Digital Presence And Engagement. 1 - 2 Years Experience Compulsory. | Skills Needed : Email Marketing, Social Media, SEO
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Victaman services private Limited


BPO Team leader
Victaman services private Limited • Pune, Maharashtra • via Cutshort
₹2L–₹2.4L a year
Full–time
No Degree Mentioned
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Job description
We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:
• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:
• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!