People and Culture Coordinator, Training and Development

Full job description
Job Description:

Kinark has introduced a benefit that allows employees in eligible roles the opportunity to work partially or fully remote if they choose to opt-in for this benefit. This role (People and Culture Coordinator, Training and Development) is assessed as a Roamer role, which typically allows for remote work up to four (4) days per week. However, the role may occasionally require up to two (2) days in the office per week, depending on business needs.

Job Summary:
Reporting to the Manager, Employee Experience, this position is an important member of the People and Culture Team providing administrative support to Kinark’s mandatory training portfolio, including coordination of a monthly safety course for new frontline staff, and coordination and delivery of Kinark’s Corporate Orientation session for all newly hired staff. In addition to day-to-day work, this role also contributes to the People and Culture team’s continuous improvement projects and employee experience initiatives.

Duties & Responsibilities:
Administer self-directed mandatory health and safety training, including training record keeping, compliance reporting and configuring training campaigns in the Learning management system (LMS) according to requirements.
Manage all employee education and development records and collaborate with People and Culture team members to provide records under required timelines.
Schedule and manage all aspects of the monthly Understanding and Managing Aggressive Behaviour (UMAB) orientations, trainer certifications/re-certifications and internal UMAB trainer recruiting campaigns.
Create and provide monthly mandatory training completion status reports to Program Directors.
Manage Kinark’s online learning platform(s) and related campaigns.
Support employee experience metrics and initiatives.
Administer self-directed mandatory health & safety training in LMS, including content-file testing, training campaign set-up and maintenance of user group configurations.
Data entry of in-person mandatory training completion information into the HRIS system (eg. First Aid, Ministry of Labour’s Worker Health & Safety Awareness).
Run training completion reports, at minimum monthly, and as needed. Conduct follow-ups for expired/missing records to ensure staff are in compliance with OHSA (Occupational Health and Safety Act) legislation and Ministry licensing requirements. Provide quarterly summaries for balanced scorecard KPI’s.
Manage the tuition reimbursement process including administration, tracking, invoice processing and reconciliation.
Support employee experience reporting (eg. Quarterly reporting to Chief Administrative Officer and monthly P&C Analytics),
Schedule and coordinate bi-annual UMAB train-the-trainer certifications and monthly new hire UMAB orientations, including session logistics and distribution of course materials. Update UMAB training records in HRIS system upon course completion.
Support internal UMAB trainer recruitment process.
Manage LinkedIn Learning platform including maintenance of user/group lists and providing user support, such as answering questions, and supporting relevant learning challenges/campaigns.
Liaise with P&C Team members to provide the required training and policy sign off records in support of program licensing process (minimum of 4x per year with ongoing internal audits).
Co-ordinate and deliver monthly new hire orientation sessions (eg. securing session presenters, maintenance of presentation slides, sending invites to speakers and participants, post-session evaluation and resources).
Manage Performance Goals/Year-end review documents including tracking, filing and reports.

Qualifications:
Post-Secondary Education with a focus in Human Resources Management is required. Additionally, Business Administration education is considered an asset.
Minimum of one (1) year experience in a People & Culture administrative and/or junior Learning and Development administrative role.
Proficiency with Microsoft Office (Word, Excel, and PowerPoint) with a particular focus on excel for creating, maintaining and providing training reports
Strong attention to detail.
Strong critical thinking skills and ability to see interdependencies.
Takes ownership without the need for supervision, within the expectations of the role.
Ability to be responsive to changing legislation and Kinark policies/processes.
Exceptional internal customer service orientation.
Ability to work as a team player.
Strong organization and time management skills, with a task-management mindset.
Experience using PeopleSoft and/or a Learning Management System (LMS) is considered an asset.
Experience with developing e-learning modules and/or applying learning principles in review of learning content is considered an asset.
Knowledge of Occupational Health and Safety Act (OHSA) and/or Ministry legislation is considered an asset.