Āpiha Tautoko Hangarau | IT Support Officer

Full job description
We have an exciting opportunity for somebody to join our busy IT team!

About the role

As the IT Support Officer you will be the first point of contact to our users, responding to incidents and service requests. Your role will include hardware configuration and installation, diagnosing and resolving issues and allocating tickets requiring specialist technical support to the appropriate IT team member or external provider. This is a full time, permanent position based in our Te Aroha office.


About you

You will be customer focused and be able to demonstrate a high level of interpersonal skills. You will need a good knowledge of hardware - desktops, laptops and mobile devices, and have worked with a variety of software applications within a Microsoft environment.

We encourage innovation and those willing to challenge how and why we do things, so an ability to analyse processes and seek to improve them will be an advantage.


Why choose us?

At Matamata-Piako District Council we believe the way we do things really does make a difference in the lives of those who live in our district. We want to be your employer of choice - by helping you to balance life and work, by offering learning opportunities and offering benefits in a way that will assist you to thrive. We have a dynamic work environment with plenty of laughter and a friendly, welcoming and positive culture.


Some of the staff benefits we offer are:


Flexible work arrangements and a family friendly work environment
Sick leave on commencement of employment
The ability to earn performance payments
Extra annual leave awarded with years of service
Long service leave
Partners paid parental leave
Subsidies at council pool facilities
Free parking
Ongoing learning and development opportunities
Access to wellbeing resources and workplace support

If this role sounds like you, apply today!

Applications close midday Tuesday, 8 July 2026.