American Airlines Careers | Customer support, Jamaica

Job description
American Airlines is a leading global airline that prides itself on delivering exceptional service and creating memorable travel experiences for passengers worldwide. With a rich history spanning decades, American Airlines continues to innovate and expand its reach, connecting people and cultures across the globe.

Job Summary:As a Customer Support Representative at American Airlines in Jamaica, you will play a pivotal role in ensuring customer satisfaction by providing timely and efficient assistance to passengers. You will serve as the primary point of contact for resolving inquiries, addressing concerns, and offering support across various communication channels.

Key Responsibilities:
• Respond promptly to customer inquiries via phone, email, and live chat in a professional and courteous manner.
• Assist passengers with booking reservations, changing flights, and processing refunds or cancellations as needed.
• Provide accurate information regarding flight schedules, baggage policies, and travel documentation requirements.
• Resolve customer issues and complaints effectively, escalating complex cases to senior management when necessary.
• Collaborate with other departments such as reservations, operations, and finance to ensure seamless customer service delivery.
• Maintain up-to-date knowledge of company policies, procedures, and industry regulations to provide accurate assistance to customers.
• Required Skills and Qualifications:
• High school diploma or equivalent; college degree preferred.