Head - HR Operations - NBFC

Job description
We are looking for a seasoned HR professional for a leading NBFC to Lead the HR Operations vertical.

The ideal candidate will be responsible for driving HR operational excellence across a large, distributed workforce of over 15,000 employees, with 5-6 member HR team. This is a critical leadership role requiring a hands-on, detail-oriented, and tech-savvy individual who thrives in a
fast-paced and high-volume environment.

The Incumbent should have

Passion for Operational Excellence

- Lead and manage all core HR operations across the employee lifecycle including onboarding, exits, payroll coordination, benefits administration, attendance & leave management, and HR compliance.

- Ensure accuracy, efficiency, and timely execution of all HR processes across regional teams.

Team Leadership

- Provide strategic direction and daily guidance to a large HR operations team of members spread across multiple geographies.

- Develop SOPs, build capability, and foster accountability through robust tracking of deliverables and performance metrics.

Automation & Technology Enablement

- Drive process automation and system optimization across HR functions.

- Leverage HRMS, workflow tools, and digital dashboards to simplify and scale operations.

- Collaborate with IT and HR tech vendors to implement and enhance HR systems.

Data & Analytics

- Use data-driven insights to monitor operational KPIs, identify process gaps, and support strategic workforce planning.

- Present meaningful dashboards and analytics to HR and business leadership.

Compliance & Controls

- Ensure 100% compliance with labor laws, internal audit protocols, and regulatory reporting norms.

- Monitor risk areas and proactively implement controls for compliance across states and regions.

Stakeholder Management

- Act as the HR operations SPOC for business heads, finance, audit, and compliance teams.

- Drive cross-functional initiatives and ensure alignment between central HR and field teams

Must have :

- Strong execution capability with hands-on problem-solving approach.

- Excellent team management and people leadership skills.

- Orientation toward automation, digitization, and operational scalability - Hands-on with Darwin Box is must

- High comfort with HRMS, Excel, and data tools.

- Strong communication and stakeholder engagement abilities.