ICT SUPPORT TECHNCIAN

Full job description
We are seeking one customer-focused ICT Support technicians to join our team full-time. If you have a solid passion to deal with diverse IT-related issues and assist our valued customers, this could be the perfect opportunity for you in this role. You will be paid $27 -$30 per hour depending on experience. You will work a minimum of 30 hours and a maximum of 50 hours a week. The job will be based on any of our store in Whangarei region.

You will be responsible for:
Install or configure software and driver on devices.
Set up and test hardware or software of devices like Laptops, Computer systems, MacBooks, Smartphones, iPads, and Tablets to resolve faults.
Repair and troubleshoot various devices like Smartphones, Tablets, Laptops, and desktops.
Attentive at the front desk to make new tickets and assist in sales support.
Provide excellent customer service to customers physically as well as over phone support.
Resolve customer issues and concerns in a timely and efficient manner.
Continuously improve your knowledge of our products and services.
Ability to multitask and manage multiple customer interactions simultaneously.

A successful applicant will:
A team player
Minimum two years of experience or minimum level 4 qualification in IT, electronics or any related field
Must be able to work on the flexible roaster
Have good communication and customer service skills
Basic computer skills and experience with customer service software

We offer a competitive salary, as well as ongoing training and professional development opportunities.
To apply, please submit your CV and a cover letter outlining your relevant experience and qualifications.

We look forward to reviewing your application and potentially welcoming you to our team!