Product Specialist (Metabolic Testing Technology)

Full job description
About VO2 Master

VO2 Master is the the world’s leading portable VO2 Analyzer with a strong international brand. Our flagship product accurately measures metrics such as VO2 Max, a strong indicator of cardiorespiratory fitness and longevity. Our products are used world-wide by leading professional athletes and teams, coaches, universities and wellness clinics. Our company is experiencing rapid growth as the industry shifts to portable metabolic analysis and we are looking to add to our dynamic team. Our headquarters are based in Vernon, BC.

About you:

We are looking for a person to work as part of our Customer Success Team. Practical experience in any of the following the follow industries and professions will be an asset for this role: sports coaching, health and wellness coach, fitness trainer, exercise science / physiology.

The successful candidate will be engage with customer by various methods (phone, email, zoom) with respect to product training / onboarding, data analytics, protocol design, and application of results.

An outgoing personality and comfort talking with people is critical for the job. Additional roles may involve travel to tradeshows and product demonstrations to support the sales team, as well as providing new customers with executive onboarding / product training.

Key Responsibilities:

1. Customer Support

Role can be remote, if the applicant already has a high level of product knowledge
Develop a high level of knowledge in metabolic testing and the VO2 Master product.
Inbound support cases - by email, zoom calls. Helping customers with product proficiency, test interpretation, diagnostics.
Outbound support - Contact points directly following purchase and at 11 months to ensure the customer has all the information required to be successful with their product.
Outbound support - provide quotes and process 'service deals'
2. Administrative duties

Learning how to navigate and update the CRM system. Full training will be required and experience with CRMs is not a job requirement.
Candidate needs to be computer proficient, handy in excel and other software applications.
Extensive training will be provided for this role.

Why work with us?

Work in a fast paced office environment with like minded professionals
We are growing and succeeding with sales around the world, working with and endorsed by world champion athletes
Opportunity to grow with us.
Full time position, working remotely, interacting with our team located in Vernon BC.
Competitive pay and benefits.
Qualifications:

A post secondary education in Health, Fitness, Kinesiology or a related field is required, preferably Master's or Phd. Fitness trainer certification and/or Exercise Physiology cert would also be considered an asset (e.g. CPT, CSCS, BCRPA, NCSM, CSEP etc).

Work Location: Remote - Initial training on Location in Vernon.

Job Type: Full-time

Pay: $50,000.00-$85,000.00 per year

Benefits:

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Education:

Bachelor's Degree (required)
Experience:

Health and Fitness / exercise physiology related field: 5 years (required)
Work Location: Remote