Student and Academic Services Officer

Location
Waterloo NSW 2017
 
Full job description
Assist with face-to-face student enquiries, providing accurate and timely information.
Manage student enquiries received via designated inboxes, ensuring professional and prompt responses.
Process student requests including certificate collection, reprints, and documentation distribution.
Update and maintain accurate student records and notes on the Learning Management System (LMS) and Sharepoint.
Provide administrative support to academic and student services teams, as required.
Assist with the coordination and logistics of student events, orientation, and graduation activities.
Liaise with internal departments to resolve student issues or escalate as necessary.
Ensure compliance with privacy, data security, and institutional policies in all student interactions.
Perform other duties as directed by the Line Manager or delegate.
Qualifications
Demonstrated ability to meet deadlines and deal with competing priorities
Administration and organisational skills
Ability to independently resolve routine problems and issues
Sense of responsibility and commitment
IT literacy and experience
Excellent communication skills
Previous experience working in administrative or student/academic services function in an education setting is highly regarded.

Additional Information
What we can offer

We offer careers across our global operations
We recognise and reward.
We understand the importance of showing appreciation.
We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive.
Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities.
Access to LinkedIn Learning for your development
Diversity Equity and Inclusion

At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.
How to apply

Applicants are assessed upon receipt, so you are encouraged to apply now. To view other opportunities, please visit navitas.com/careers

All applicants must have full working rights within Australia to be considered. Successful candidates depending on their role maybe, required to provide a Working with Children Check and undergo a Police Check