Associate Operations Manager-Retail Assets Operations

Job Requirements

Job Title: Operations Officer – Central Operations

Function/ Department: Retail Banking Operations

Job Purpose:

The role holder has the responsibility to manage the daily activities of central operations of the bank. The role holder is expected to assist in making policy and strategic decisions, as well as the development and implementation of operational policies and procedures. It includes assisting our Human Resources team with recruiting when necessary and help promote a bank's culture that encourages morale and performance.

Roles & Responsibilities:
• Handle daily operations - disbursement and other related activities for retail asset products.
• Ensure processing of daily transactions timely and accurately.
• Maintaining expertise and effectiveness across operating platforms
• Identify gaps and initiate corrective action.
• Implement strategy and plan for meeting targets/ objectives.
• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
• Ensure that agreed control processes and procedure are implemented to identify and mitigate risks.
• Gather requirements in terms of staff recruitment and training.
• Supporting the leadership to build an environment of collective responsibility and accountability.
• Manage relationships/agreements with external partners/vendors.
• Ensure that the bank runs with legality and conformity to established regulations.

Educational Qualifications:

Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)

Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience: 2 - 4 Years of relevant experience in Retail Central Operations.