Job Description
The Director of Operations, GMV - NA – Sales & Marketing position exists to drive strategic growth and operational excellence across North America’s commercial and residential elevator markets, with a focus on serving independent elevator contractors. This role plays a key leadership function by aligning sales, marketing, and operational activities to expand market share, strengthen customer relationships, and enhance service delivery. By overseeing sales execution, marketing strategy, and cross-functional coordination, the Director will support all customers (Advantage Partners) and related decision makers in our mission to lead with innovation, customer satisfaction, and scalable business development throughout North America.
Key Responsibilities
Sales Operations:
● Oversee the full sales cycle for commercial and residential elevator packages across North America
● Develop and execute sales strategies to increase market share within the independent elevator contractor segment
● Manage key account relationships (Advantage Partners) and ensure high levels of customer satisfaction and retention
● Lead, coach, and support the sales team in achieving performance goals and expanding into new territories
● Monitor and analyze sales performance metrics and pipeline data to guide decision-making
● Develop a unique support system for entering new territories.
Marketing Strategy & Execution:
● Direct marketing initiatives including brand development, digital marketing, trade shows, and lead generation campaigns
● Oversee the creation of sales collateral, technical documentation, case studies, and digital content
● Drive targeted marketing efforts to support product launches and regional business development initiatives
● Leverage CRM and marketing automation tools to track campaign performance and ROI
● Cultivate strategic partnership with developers, architects, consultants and general contractors.
Operational Leadership:
● Align sales and marketing operations with supply chain, production, and customer support to ensure seamless service delivery
● Develop Business Plan, managing budgets, forecasts, pricing strategies, and profitability targets
● Implement standardized processes and KPIs to optimize internal communication and team performance
● Lead cross-functional initiatives to improve order fulfillment timelines, customer response times, and technical sales support
Minimum Qualifications
● 10+ years of progressive experience in sales, marketing, and operations leadership within the elevator, construction, or mechanical systems industry
● In-depth knowledge of elevator systems, packages, the independent elevator contractor market and regulatory standards across North America
● Proven success in developing and executing go-to-market strategies and managing regional or national sales teams
● Exceptional leadership, strategic thinking, and communication skills
● Experience with CRM and ERP systems (e.g., NetSuite)
● Strong financial acumen and experience managing departmental budgets
● Bachelor’s degree in business, Marketing, Engineering, or a related field (MBA or equivalent is an asset)
Job Type: Full-time
Pay: $90,000.00-$110,000.00 per year
Benefits:
Dental care
Paid time off
Vision care
Schedule:
8 hour shift
Day shift
Monday to Friday
Work Location: In person
