After Sales Customer Support Supervisor

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Here’s how the job qualifications align with your profile.
Skills

Leadership
(Required)

Sales

Communication skills

Do you have experience in Leadership?
Education

High school diploma or GED
 
Location
Estimated commute
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Job address
5201 Transport Boulevard, Columbus, GA 31907
 
Full job description
Job Summary:

Responsible for directing the process of ensuring spare part and retrofit codes are present in the ordering system in order to best support customer requirements and satisfaction. Supervise reporting team members.

Education and Experience:

High school diploma, GED, or equivalent combination of education and experience

Professional experience in the role or a similar role (at least 5 years)

Previous leadership experience, preferably in multinational context, with similar dimensions, managing after sales activities

Possesses thorough understanding of the industry

Excellent written and verbal communication skills

Duties and Responsibilities:

Coordinates the team for the correct management of spare parts

Provides exceptional customer service to internal and external customers

Monitors and ensures customer satisfaction (e.g. waiting times for product codes to be ordered)

Ensure there is a good flow of communication between R&D and the team

Maintains a solid understanding of company products

Ensure requests for retrofit product codes are processed quickly

Responds to escalated problems or requests from customers

Contribute to the development and revision of standard operating processes

Lead and participate in process improvements under the After Sales areas of responsibilities to include customer service, warehouse, inventory and shipping

Supervisory Responsibilities:

Has authority for personnel actions and oversees most day to day operations of reporting team members

Trains customer service team members in standard work and audit

Required Certifications:

None

Safety Requirements:

Required to wear all appropriate Personal Protective Equipment (PPE) in designated areas

Working Conditions/ Physical Requirements:

Will be required to perform tasks in an office/remote (extensive sitting at a desk with computer usage). Must be able to lift up to 20 pounds.

This job description is not an all-inclusive listing of activities, duties or responsibilities required of the employee. Management reserves the right to assign and change duties at any time with or without notice.