School Helpdesk & Student and Programme Officer

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Skills

Organisational skills

Numeracy

Microsoft Word
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Job details
Here’s how the job details align with your profile.
Pay

£28,928 a year
Job type

Full-time
 
Location
Royal Holloway University of London Egham Hill, Egham
 
Benefits
Pulled from the full job description
Annual leave
Company pension
Cycle to work scheme
Free parking
 
Full job description
Location
Egham

Salary
£28,928 per annum - including London Allowance

Post Type
Full Time

Hours per Week
35

Weeks per Year
52

Closing Date
23.59 hours BST on Friday 01 August 2026

Reference
0725-156

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full-Time, Fixed-Term (maternity cover)

Applications are invited for the post of School Helpdesk & Student and Programme Officer in the School of Humanities.

Academic Administration at Royal Holloway is organised into six School Administration teams and a Doctoral School, which are part of the University’s Academic Services directorate; a single professional service which supports the student journey. This post is based within the School of Humanities. The Administration teams aim to provide a consistent and effective service to both students and staff within the Schools. Due to maternity leave, the role of School Helpdesk & Student and Programme Officer has now become available on a fixed-term basis until 31st July 2026.

The role requires excellent customer service skills with the ability to respond to a range of queries from both students, staff and other stakeholders in a professional manner. We are looking for someone who is able to work effectively as part of a team, with strong organisational skills, attention to detail and the ability to respond effectively to changing circumstances and requirements based upon the academic year. You will need to have a good level of numeracy as you may be assisting some financial and HR processes and be proficient in key Microsoft packages (such as Word, Excel and Outlook).

In return we offer a highly competitive rewards and benefits package including:

Generous annual leave entitlement
Training and Development opportunities
Pension Scheme with generous employer contribution
Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
Free parking
The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

This is a fixed term post to cover a period of maternity leave until 31st July 2026. This appointment could end earlier than expected should the substantive post-holder return to work early.

For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk

Please quote the reference: 0725-156

Closing Date: 1 August 2026

Interview Date: To be confirmed



This position is not eligible for hybrid working.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, ****** orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.


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