Team Lead - Video KYC - Bank

Urban Money


Phone Banking Officer
Urban Money • Dombivli, Maharashtra • via WorkIndia.in
29 days ago
₹13K–₹20K a month
Full–time
Apply on WorkIndia.in
Job description
Salary Range : Rs. 13000 - Rs. 70000 , based on skills, experience, and interview performance

Educational Requirement : 12th Pass / Female Only

Work Arrangement : Work From Office

Gender Preference : Female only

Skills Requirement : No predefined skills necessary

Experience Requirement : Fresher

Location : Dombivali

Working Hours : 9:00 AM - 6:30 PM | Monday to Saturday

Additional Info : Make Outbound Calls To Promote And Sell Products Or Services. Address Customer Queries, Negotiate Deals, And Meet Sales Targets. Maintain Detailed Call Records And Follow Up With Leads Effectively. Languages : Marathi, Hindi, English
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V
V Konnect Associates


Team Lead - Video KYC - Bank
V Konnect Associates • Mumbai, Maharashtra • via IIM Jobs
Full–time
Apply on IIM Jobs
Job description
Team Leader Video KYC _ Bank _ Mumbai

Job Description:

To lead and manage a team of Video KYC officers ensuring efficient customer onboarding through video verification, while maintaining compliance with regulatory guidelines and bank policies.

Key Responsibilities:

Team Management:

- Lead a team of Video KYC Officers ensuring performance targets are met.

- Monitor daily activities, call volumes, and quality of verifications.

- Coach and mentor team members to improve performance and compliance adherence.

Operational Efficiency:

- Ensure seamless video KYC operations with minimum errors and high customer satisfaction.

- Allocate resources effectively to manage volume spikes.

Compliance & Quality Control:

- Ensure KYC verifications adhere to RBI and internal bank guidelines.

- Implement periodic quality checks and audits to minimize errors/frauds.

Customer Experience:

- Drive superior customer service during onboarding.

- Handle escalations related to video KYC cases.

Reporting & MIS:

- Prepare and submit daily/weekly reports on productivity, quality, and TAT (Turnaround Time).

- Highlight key issues, risk trends, or non-compliance cases to senior management.

Training & Development:

- Ensure timely training and upskilling of team members on updated KYC guidelines, technology tools, and soft skills.