Time Out Market Event & Sales Manager

Full job description
Title: Sales & Events Manager Time Out Market Boston

Location: Boston

Department: Operations

Reporting to: General Manager

Salary + commission

Brand Video: https://tinyurl.com/bdzap3n6


Role overview
We love what we do – and it shows! Time Out Market (TOM) is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.


The Sales & Event Manager will be responsible for managing the Time Out Market Events and Event Sales through diverse events and market activations.

As a Sales and Event Manager you'll play a key role in driving revenue and delivering exceptional event experiences.

Combining proactive and reactive sales, this role involves creating new business opportunities through networking and account management, building client relationships, and managing all enquiries surrounding events within the market. You will also be responsible for end-to-end delivery of in-house events, from conceptualisation to execution, ensuring they are well planned, seamlessly executed, and leave a lasting impression on our guests. This is a dream role for an experienced sales person who LOVES hospitality, events and event management.


Responsibilities

Coordinate all administrative event details with clients from inquiry to close including negotiating, executing proposals, contracts, credit card authorization forms, processing payments and deposits, developing floor plans, post event follow-up and lost business reports.

Work with the chefs and operators of each concession stand to develop competitive, exciting and diverse event offerings.

Act as primary onsite contact to client at buy outs; must be able to monitor the progress of the event and deal with diversions and uncertainties immediately, and must be able to perform well under pressure.

Liaise with Time Out Digital teams to execute Marketing strategies and Creative Solutions for Event Sales.

Drive the growth of events by managing all incoming enquiries and converting them into revenue-generating events and activations.

Actively pursue new business opportunities through proactive sales activities such as networking, industry research, and partnering with external entertainment agencies, and local businesses.

Build strong, lasting relationships with clients, focusing on both acquisition and retention.

Ensure exceptional guest service and communication to meet client needs and exceed expectations.

Full ownership of in-house events, from ideation and planning through to flawless execution. This includes organising everything from seasonal parties to bespoke events, ensuring all details are managed effectively.

Regularly review sales performance, track revenue against targets, and adjust strategies accordingly. Monitor and analyse monthly reports and forecasts, and implement necessary action plans

Work closely with all internal teams, including our kitchens, operations and GM and to ensure smooth event execution and excellent guest service.

Continuously generate new business through research into new industry sectors and ongoing relationships building with key suppliers and partners

Keep up-to-date with industry trends, competitor activities, and guest preferences to inform sales strategies

Review pricing and propose improvements based on competitive market research, ensuring the best offerings in the market

Create and update sales strategies to support the group and event business, ensuring alignment with company goals and vision

Prepare and present tailored proposals for bookings, and exclusive hires, ensuring all guest needs met and expectations are exceeded

Manage event calls and email enquiries in a professional and timely manner

Build and maintain an extensive database, keeping a detailed and accurate guest history of all relevant details for future events

Host networking events, client lunches, and industry meetings to raise brand awareness and generate new leads

Address guest complaints promptly and professionally, ensuring satisfactory resolutions to maintain high standards of service

Be an ambassador for Time Out Market, representing the brand with pride in all settings


Skills:

Ability to work as a core member of the team, stay organized, handle various projects at one time, lead others, delegate tasks where support is needed.

Ability to speak to guests fluently regarding the food, beverage, and overall concept

Proven Sales experience with a strong track record in proactive sales, including business development, client acquisition, and strategic account management. You should be able to showcase your results through revenue generation.

Previous Sales & Events Manager experience ideally within the hospitality industry

Proven ability to manage a dynamic workload and meet deadlines in a fast-paced environment

Exceptional organisation skills with a keen eye for detail, capable of managing multiple events and client requests simultaneously

Proven experience of building rapport and influence at all levels

Strong and creative problem-solving skills

Proficient in Microsoft Office and experience with CRM systems

Creative and entrepreneurial mindset with the ability to innovate and adapt

Strong network within hospitality and events industry

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we are in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to…


Be commercially astute

Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence

Think globally

Have excellent communication and relationship building skills

Have a high sense of ownership, urgency and drive

Be a team player

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; ****** orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.