Job Description
Job description
Job Description For Event Services Supervisor(HOZ53589) in Vancouver,Canada. Description At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagueswho are focused on providing efficient service and meaningful experiences.Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:Discounted lodging accommodations at Hyatt worldwideDiscounts on food and beverageDiscounted transit passesWellbeing programsRecognition programsTuition reimbursementExcellent training and professional developmentHyatt Regency Vancouver is seeking a dedicated, hardworking, customer service focused individual to join the Event Services team asRegular Supervisor (Captain)who is available to workvarious shifts including weekends and holidays.TheEvent ServicesSupervisor is responsible for making the function space visually appealing and presenting the menu offering for the event. This may include linen and table setting, food station design, and beverage service. Other duties include oversight of the general banquet preparation, room refreshes, and maintaining a sanitary environment. This person may assist in scheduling required staff for banquet functions.Other responsibilities include:Ability to run banquet functions from start to finishCoordinate with other departments (Culinary, Events, Stewarding, Sales, Outlets and Rooms) in regard to functionsSupervise and direct Event Services Servers and Convention Services AssociatesConduct pre and post inspections of event roomsPrepare requisitions, bills, maintenance reports, closing shift and payrollConduct pre-service meetings and check in conversations with associatesPrepare and plan, accordingly, resetting the event space accordinglyCoaching and counseling employees to reflect Hyatt service standards and proceduresProvide guidance to Event Services associates on the floorThe position is a key component in achieving high scores in overall event phase satisfactionSalary Range: $29 - $32 per hour.ABOUT HYATT REGENCYBeing part of our Hyatt Regency Vancouver family means always having space to be you. We are passionate about diversity, equity and inclusion. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, diversity, equity and inclusion are at the core of our purpose,to care for people so they can be their best.In the spirit of respect, reciprocity and truth, wegratefullyhonor and acknowledgethat the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples(xʷməθkʷəyəm (Musqueam),skwxwú7mesh(Squamish), andsəlilwətaɬ(Tsleil-Waututh) Nations).Finally, we acknowledge all Nations - Indigenous and non - who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.You are more than welcome.Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Qualifications QualificationsA true desire to satisfy the needs of others in a fast-paced environmentAt least 2 years experience in food and beverage industry, preferably with experience in Events / BanquetsMust have experience and proven ability to manage associatesMust have the availability and flexibility towork various shifts including weekends and holidays (morning, afternoon and evening)Experience in a unionized environment considered an assetMust have Serving it Right certificateMust have Food Safe certificateMust have previous customer service experienceMust have strong customer service skillsMust possess excellent organizational skillsMust be able to prioritize different tasksMust have excellent time management skillsMust have strong leadership skills with the ability to coach, train and motivate a diverse group of individualsMust have the ability to make logical decisionsMust be able to communicate in professional manner with all levels of the organizationMust have good computer skillsPhysical Aspects of Position (include but are not limited to):Constant standing and walking throughout shiftFrequent lifting, pushing, pulling and carrying a moderate amount of weightOccasional kneeling and bendingOccasional ascending or descendingstairs and ramps
