Operations Manager

Surpura Bagh


Operations Manager
Surpura Bagh • Jodhpur, Rajasthan • via LinkedIn
9 hours ago
Full–time
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Job description
The Hotel Operations Manager is responsible for overseeing the daily operations of the hotel, ensuring seamless coordination between departments, maintaining high service standards, and optimizing overall efficiency. This role is central to delivering an excellent guest experience while balancing cost control, staffing, and operational workflows.

Key Responsibilities
• Guest Experience Management: Ensure guests receive exceptional service from check-in to check-out, addressing complaints promptly and enhancing overall satisfaction.
• Staff Supervision & Development: Oversee key departments—including the front desk, housekeeping, and maintenance—ensuring that employees are trained, motivated, and working efficiently.
• Budget & Cost Control: Manage budgets effectively, balancing cost control with maintaining high-quality services to ensure profitability.
• Technology Integration: Leverage automated booking systems, AI-driven customer service, and data analytics tools to improve operational efficiency and guest satisfaction.
• Compliance & Safety: Ensure the hotel meets industry regulations, health and safety standards, and environmental guidelines, focusing on sustainability and energy efficiency.
• Reporting & Analytics: Monitor performance metrics to identify areas of improvement, track progress, and adjust strategies as needed.

Qualifications
• Bachelor's degree in Hotel Management, or a related field.
• Proven experience in hotel operations management, with a track record of successful leadership.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel management software and Microsoft Office applications.
• Demonstrated ability to drive revenue growth and optimize operational efficiency.
• Leadership and team management skills, fostering a positive and collaborative work environment.
• Knowledge of health and safety regulations and best practices.
• Flexibility to work irregular hours, weekends, and holidays as needed.
• Commitment to delivering exceptional guest experiences and maintaining high standards of service.