Front Office Services Agent

Location
Greater Adelaide SA
 
Benefits
Pulled from the full job description
Employee assistance program
Uniform provided
 
Full job description
Company Description

Winner of the Australian Hotels Association SA 2026 Deluxe Hotel Accommodation and 2026 Restaurant Accommodation Division Awards, positioned in the heart of Adelaide, just footsteps from the River Torrens and Light Square, the Sofitel Adelaide is surrounded by the city’s historic treasures and contemporary icon, linking Adelaide’s modern joie de vivre with classic French Bordelais art de vivre to articulate an enriched experience of captivating refinement.

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the fullest.


Job Description

A career that lets your passion shine:

As a Front Office Services Agent, you are the heart of guest experiences, seamlessly balancing the roles of porter and guest service agent. From providing warm welcomes and efficient check-ins to attentive departures, you ensure every interaction reflects five-star excellence. By managing communications, promoting loyalty programs, and assisting with luggage, you will set the tone for exceptional service, making each guest stay even more memorable.

FULL TIME and PART TIME roles available


Qualifications

What you will bring to the role:

Full Driver license is a must; confident driver both automatic and manual cars (critical as part of duties)
Must have Responsible Service of Alcohol (RSA) certification
Service focused personality is essential; customer related experience an asset
Ability to deliver luxury service in line with brand standards in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Full availability over a 7 day a week roster will be a distinct advantage
Full Australian working rights with no restrictions
Must be located in Adelaide and ready for an immediate start

Additional Information

Thrive in our Sofitel community, with:

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).

Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
Up to 50% discount on meals at Sofitel Adelaide
Family & Friends accommodation discounts
Learning programs through our Academies
Fully laundered uniform provided
Free 24 hour access to our Employee Assistance Program
Opportunities to develop your talent and grow within our property and across the world!
Ability to make a difference through our corporate social responsibility activities
Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Apply now:

Discover more about the enticing benefits and development opportunities this role offers. Visit careers.accor.com