user support technician

Location
Calgary, AB T3J 4K3
 
Full job description
Education: Secondary (high) school graduation certificate
Experience: Will train
or equivalent experience
Tasks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service
Computer and technology knowledge
Internet
File management software
Multimedia software
Presentation software
Mail server software
Communication software
3D graphic software
HTML editing software
MS Office
MS Windows
Visual Basic
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Manual dexterity
Attention to detail
Ability to distinguish between colours
Sitting
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Time management
Work Term: Permanent
Work Language: English
Hours: 30 hours per week