IT Support Technician

Location
501 Arlington Avenue, Toronto, ON M6C 3A4
 
Full job description
If you are interested in being considered for a faculty or administrative position, please send your résumé and cover letter to Human Resources at humanresources@leobaeck.ca.


IT Support Technician
IT Support Technician

Job Summary:

The IT Support Technician will provide front-line support to staff and students at The Leo Baeck Day School. Superb communication and interpersonal skills combined with technical skills are critical to providing a “white-glove” level of support. Our user-first support mentality puts people first and the underlying technology second, so you will need to have a friendly personality and enjoy working directly with users. We are seeking a self-starter who can find solutions to a broad array of challenges, work with a plethora of personalities, and support a multitude of technologies.

Reporting to and collaborating with the IT Manager, you will have a chance to learn and grow.

Principal Responsibilities:

Front-line help desk support, giving users the best possible experience
Serve as Support Desk and a tutor for staff and students
Manage a mixed network of primarily macOS, iOS, and ChromeOS devices with some Windows clients.
Configure and deploy workstations.
Accurately record and track hardware assets for inventory management purposes.
Audio/Visual support
Required Skill Set:

A good ability to learn and adapt quickly
Highly self-motivated with the ability to perform independently
Analytical and problem-solving abilities with a keen attention to detail
Written and oral communication skills, including strong documentation skills and the ability to clearly communicate ideas in user-friendly language
Bonus Points:

macOS client management software (such as Munki or Mosyle Manager)
Mobile Device Management (MDM) and Apple School Manager (ASM)
FileMaker development
Preferred Qualifications:

You should be technically strong in macOS and iOS software and hardware
You should be technically strong with ChromeBooks and Google Enterprise
Interested candidates should send their resume with covering letter to humanresources@leobaeck.ca

The Leo Baeck Day School values a diverse workforce and encourages applications from all qualified candidates.

PLEASE NOTE: We thank you for your application. Due to the volume of applicants, only those being considered for interviews will be contacted.