Telecom Operator/Dispatcher

Location
17480 Fort Rd NW, Edmonton, AB T5Y 6A8
 
Full job description
Your Opportunity:
As a Telecom Operator at AHS, you will monitor radio activity and receive calls for security requests. You'll provide timely and efficient documentation of all AHS Provincial Protective Services officers’ activities, work within various information data base systems and coordinate the administrative assignment of Protective Services officers working in AHS site. You'll maintain awareness of field activities, ensure pertinent operational information is shared, and provide an immediate link to emergency and non- emergency assistance on behalf of Protective Services Officers.
Description:
As the Telecommunications Officer you will monitor radio activity to maintain awareness of field activities, ensure pertinent operational information is shared and provide an immediate link to emergency and non-emergency assistance on behalf of Protective Services Officers.
Classification: Telecom Operator/Dispatcher
Union: AUPE GSS
Unit and Program: Protective Services
Primary Location: Alberta Hospital Edmonton
Location Details: As Per Location
Multi-Site: Not Applicable
FTE: 1.00
Posting End Date: 25-JUL-2026
Temporary Employee Class: Temp F/T Benefits
Date Available: 04-AUG-2026
Temporary End Date: 23-FEB-2026
Hours per Shift: 12
Length of Shift in weeks: 8
Shifts per cycle: 26
Shift Pattern: Days, Evenings, Nights, Weekends
Days Off: As Per Rotation
Minimum Salary: $27.82
Maximum Salary: $33.93
Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12. Completion of certificate or diploma related to Emergency Communications and Response, Law Enforcement, Security or Criminology. Must be eligible for Solicitor General's Community Peace Officer Level II appointment.
Additional Required Qualifications:
High level of experience with Microsoft Office and email required. Demonstrated telephone skills are required. 3 – 5 years’ experience in a customer service environment. Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking. Must have demonstrated experience resolving complex client issues. Excellent command of the English language, both written and verbal is required; superior active listening and interpretative skills are required.
Preferred Qualifications:
Valid First Aid certificate, BCLS-HCP training.