Fiserv Signature

Job Title: Fiserv Signature Platform Support Engineer

Experience: 4–10 Years

Location: Pune

Notice Period: Immediate Joiners (15 positions)

Role Overview:

We are looking for experienced professionals to provide L2/L3 support for the Fiserv Signature Core Banking Platform. The role involves incident resolution, platform monitoring, and working closely with internal teams, vendors, and clients to ensure smooth operations. This is a Managed Services engagement with on-call support responsibilities.

Key Responsibilities:
• Provide Level 2 & Level 3 support for Fiserv Signature modules
• Troubleshoot technical issues and ensure system stability
• Perform root cause analysis (RCA) and document corrective actions
• Handle platform upgrades, patches, and release deployments
• Collaborate with cross-functional teams for system integrations
• Utilize AppDynamics and Splunk for incident investigation
• Maintain compliance with ITIL processes (Incident, Problem, Change Management)

Required Skills:
• 2–3 years of hands-on experience in Fiserv Signature support
• Strong understanding of Signature CBS (Aperio), CRS, Branch Teller, Evolution Microservices, CBS Communicator, and Frontier Reconciliation
• Proficiency in troubleshooting and system configuration
• Experience with Oracle databases and basic SQL
• Familiarity with monitoring tools like AppDynamics and Splunk
• Strong problem-solving, communication, and documentation skills
• Ability to work in a 24/7 support and collaborative environment.