Hotel Restaurant Manager - Baci Ristorante

Job details
Job type
Full-time
Shift and schedule
Weekends as needed
 
Location
Hamilton, ON
 
Benefits
Pulled from the full job description
RRSP
 
Full job description
Baci Ristorante, located in the C Hotel by Carmens, is a modern and upbeat Italian restaurant. Baci Ristorante has an open style kitchen and central wood burning oven which provides an ******** gathering place for guests and patrons. Baci Ristorante is part of Carmens Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests.
Our Restaurant Manager ensures the guest experience created is a forever lasting memory by providing an elevated dining experience. They also ensure our team is supported, encouraged to succeed and promotes our inclusive and fun culture.

OUR AWARDS:
Great Place to Work Certified – 2026, 2026, 2026
Most Trusted Executive Teams – 2026
Best Places to Work in Hospitality & Retail – 2026
Best Places to Work in Canada – 2026
Best Workplaces for Women – 2026
Best Workplaces for Mental Wellness - 2026

YOU WOULD HAVE THE OPPORTUNITY TO:
Create a memorable guest experience including menu execution and food quality, overall experience, and ensure guest feedback is received
Supervise and coach all service team members by demonstrating superior customer service skills and living our purpose, vision, and values
Assist with developing and delivering regular training to service team members
Work with our Executive Chef on menu features and changes by curating and providing guest feedback
Suggest and implement new cocktail programs and wine pairings to compliment the menu
Ensure team engagement remains high by maintaining culture standards, providing regular feedback and utilizing a coaching mindset
Work with the Sales & Marketing and Baci team to drive sales including private parties and group bookings
Rectify any member or guest issues as needed
Completing ordering of bar inventory items
Develop strong relationships with guests and employees by maintaining a regular presence on the floor during key times
Act as a Duty Manager for C Hotel in absence of other departmental managers

POSITION REQUIREMENTS:
Post-secondary education in a related field is preferred
Excellent leadership, communication and organizational skills
2-3 years supervisory experience in the hospitality / tourism industry is required
Previous restaurant experience required
POS knowledge is considered an asset
Ability to build rapport quickly with guests
Able to work on a variable schedule including days, evenings, and weekends

WHAT CAN WE OFFER?
Competitive wage & benefits package
Pay on demand option
Group RRSP
Worldwide hotel discounts
Restaurant discounts
Team building and wellness events
Wellbeing programs
Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community
Carmens Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmens Event Centre, The C Hotel, The Lakeview, The Hamilton Convention Centre, fig&lemon Catering, Mercanti Specialty Foods, the Arlington Hotel & River's Edge, and the Good Earth Food & Wine. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of our local communities with every strategic initiative we pursue.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.
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