AstraNorth

Engagement Manager - IT Services

Check with seller / month
Toronto, Ontario, Canada IT Engineer & Developer Active
Actively Hiring Toronto Full Time
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Job at a Glance

Category
IT Engineer & Developer
Location
Toronto, Ontario, Canada
Salary
Check with seller
Job Type
Full Time
Company
AstraNorth
Status
Open & Active

Job Description

Location
Toronto, ON•Hybrid work
 
Full job description
Keywords: Client Relationship Management (CRM)
Experience (Years): 10 & Above

Essential Skills:

Client Relationship Management
Serve as the single point of contact for client stakeholders for all ongoing and future engagements
Conduct regular governance meetings (weekly/monthly/quarterly) with client leadership
Handle escalations and proactively address issues and risks
Value adds based on industry trends and client needs
Support business case development and ROI analysis for future initiatives
Align internal delivery capabilities with clients’ long-term IT plans and value adds based on industry trends and client needs
Work with pre-sales and solutioning teams to develop proposals, estimates, and SOWs
Monitor engagement-level budgets, invoicing, and profitability
Support forecasting and resource planning activities
Ensure compliance with financial terms in the contract
Gather client feedback and initiate service improvement plans
Propose digital transformation and automation opportunities
Desirable Skills:

Monitor engagement-level budgets, invoicing, and profitability
Support forecasting and resource planning activities
Ensure compliance with financial terms in the contract
Gather client feedback and initiate service improvement plans
Propose digital transformation and automation opportunities
Job Types: Full-time, Permanent

Work Location: Hybrid remote in Toronto, ON

 
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