Bookkeeper/Administration Assistant

Full job description
Job Summary:

We are seeking a professional, organized, and customer-focused Admin Assistant to join our team at our high-end kitchen and bathroom showroom. This role is the first point of contact for clients and visitors, ensuring a warm and welcoming environment. The Receptionist will also work closely with the Showroom Director, supporting administrative tasks, basic bookkeeping, and project coordination to ensure a smooth and professional customer experience from consultation to installation.

Key Responsibilities:

Front Desk & Customer Service

Greet clients and visitors in a professional and friendly manner
Answer and direct phone calls and emails promptly and professionally
Schedule appointments and showroom consultations
Provide initial product and service information to clients
Maintain the showroom’s appearance to high standards
Client & Project Coordination:

Communicate with clients, suppliers, and fitters to ensure a smooth and well-coordinated customer journey
Track client projects from order to installation, ensuring deadlines are met and updates are shared
Assist in preparing and sending quotes, orders, and client updates
Follow up with clients post-installation to ensure satisfaction.
Administrative Support & Bookkeeping

Work closely with the Director on scheduling, correspondence, and business operations
Perform basic bookkeeping tasks, including filing and tracking invoices, processing payments, and maintaining accurate financial records
Maintain organized digital and physical filing systems for invoices, receipts, and other key documents
Update and manage CRM and internal databases
Order office and showroom supplies as required
Requirements:

Previous experience in a receptionist, coordinator, or administrative support role
Familiarity with basic bookkeeping and invoice management (experience with accounting software is a plus)
Strong communication and interpersonal skills
Excellent organizational and time management abilities
Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM or accounting software preferred
Professional, courteous, and confident when dealing with clients, suppliers, and fitters
What We Offer:

A supportive and creative working environment
Training in products, systems, and procedures
Career development opportunities within the business
Involvement in delivering bespoke kitchen and bathroom projects
Job Type: Full-time

Pay: £24,420.00-£35,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking
Store discount
Work Location: In person

Reference ID: 100383