Switchboard Operator

Full job description
Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

Permanent position
Part time (56 hours per fortnight – 9:30am - 6:00pm weekdays and every second weekend)
Managers and Administrative Worker Grade 1 (HS1)
Alfred Health location
Great staff benefits! 5 weeks annual leave & salary packaging
The Department

The Health Information Service provides a range of functions including VAED reporting, medical record management and clinical information requests, Switchboard and enquiries services.

The Role

The successful applicant will be responsible for handling telephone calls from external and internal customers, whilst ensuring that all calls are answered in a timely fashion. This position also includes updating changes to medical staff rosters and dealing with emergency calls promptly.

Qualifications and Experience Required

Higher School Certificate/Victorian Certificate of Education
Previous clerical and switchboard experience, preferably in a hospital environment
Highly developed organisational, communication and interpersonal skills
Staff Benefits

Salary packaging & novated leasing through Maxxia
Flexible health insurance coverage through HCF Health Insurance
Onsite car & bike parking opportunities, deducted pre-tax!!
Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
Childcare services at The Alfred managed by KU Children’s Services
If applicable, please specify specific requirements that you require in your cover letter or CV.

If this opportunity sounds like it is for you, click the APPLY button, including your resume and cover letter.

For a confidential discussion, please contact Kristina Janus, Switchboard Team Leader on 03 9076 2439

Applications close 11pm AEST, Monday 11th August 2026.

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

Website: www.alfredhealth.org.au