Job Description
Permanent roles: Full-Time (80 hrs/fortnight) & Part-Time (72 hrs/fortnight)
Are you a highly organised, tech-savvy individual with a passion for exceptional customer service?
Do you thrive in a dynamic environment where no two days are the same?
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
We are looking for a dedicated and enthusiastic Administrator to join our Hospitality Support Services team.
This role is unique because you'll administer a wide range of essential services. From providing front-line customer support at our busy enquiries desk, to coordinating meeting rooms, issuing ID cards, and overseeing uniform distribution, you'll ensure everything runs seamlessly. You'll support the key administrative processes that keep our hospital running smoothly, and create a welcoming experience for patients, visitors, and staff alike. Be ready to build strong relationships and become an indispensable part of our dedicated team. If you're a quick learner who goes the extra mile and thrives in a supportive team, this is for you!
Shifts are rostered between 7:30 AM and 8:00 PM, Monday to Friday, and 8:00 AM to 4:30 PM, Saturday and Sunday. You will be based at Waikato Hospital.
Key responsibilities of the role:
Provide Front-Line Customer Service: You'll be the welcoming first point of contact for patients, visitors, and staff, assisting with enquiries, directions, and managing the busy enquiries desks.
Deliver Comprehensive Administrative Support: This includes handling general office duties, precise data entry, report generation, and managing service orders and invoicing.
Coordinate Essential Hospital Services: You'll oversee meeting room bookings, set up AV equipment, prepare catering spaces, and manage uniform distribution from sizing to returns.
Manage ID Cards and Support Operational Needs: You'll be responsible for issuing ID cards and assisting with crucial tasks related to linen, laundry, and cleaning audits.
Assist with Volunteer Coordination: Your role will also involve supporting the daily monitoring, data collection, and recruitment efforts for hospital volunteers.
About the Service
The Hospitality Support Services team plays a crucial role in creating a seamless and supportive environment for all – our staff, visitors, and most importantly, our patients. Our department is dedicated to providing top-notch services in meeting room coordination and AV, catering, ID cards issuance, uniform distribution, cleaning and sanitation, linen management, washroom maintenance, facilities management, rural security and attendants, Enquiries desks, and the seamless integration of volunteers and chaplains.
About you
Skills and experience you’ll need to be considered for the role:
Proficient in English language
Demonstrated ability with customer service, and written and oral communication.
Experience in administrative support /receptionist / office.
Proven competency in computer skills – Microsoft Office
Ability to use initiative, and be organised and methodical with processes.
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
All applications must be submitted through our online careers’ portal before 11:59 pm on 3 August 2026. If you have any questions about the role, please contact Shivani Kulkarni at Shivani.Kulkarni@TeWhatuOra.govt.nz.
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.
Job details
Job Reference:
WAI29911
Location:
North Island - Waikato - Hamilton
Job type:
Permanent Full time
Expertise:
Non-clinical - Administration - Administration
Closes:
03-Aug-2026
