Helpline & Response Coordinator (Helpline & Response Service)

Full job description
Salary:
From £30,060 – £33,366 per year (pro-rata)

(Plus additional enhancement for unsociable hours)

Hours:
30 hours per week – predominantly night shifts, with some daytime shifts when necessary

Contract:
Permanent

Right to work:
We do not hold a Sponsor Licence and are therefore unable to progress applicants requiring sponsorship to work in the UK.

Location:
Helpline & Response Service (based at Spindles Town Square Shopping Centre, OL1 1HD – but with a necessity to be able to travel across the borough of Oldham)

Job Purpose:
To support the Service Managers to deliver a high-quality community alarm service that meets our customer’s needs.

To assist the management team in ensuring the expectations of commissioners and the Care Quality Commission (CQC) are met through compliance with policies and procedures, and excellent professional standards.

To alert and report any issues or cause for concern to the line manager, and to provide an environment where both customers and staff can thrive.

Must possess a current, valid driving licence with an ability to drive a company vehicle.

Key Responsibilities:

To monitor and review Answerlink pertinent to individual customers, ensure all recordings are factual and matches the voice recording, etc.
Be responsible for recording all customer information on the Mosaic system, from initial referral to closure of services.
When competent, undertake low level health tasks, recording measurements accurately. A clinician will make the decision if further action is required.
Facilitate staff with all manual handling using the appropriate equipment.
Complete, monitor, update and implement risk assessments in partnership with the management team.
Ensure good practice in relation to infection control, ensuring that Helpline Operators use appropriate PPE and maintain a safe clean working environment.

Staff Rewards:
For more information on the MioCare Group’s wide-ranging additional benefits package for staff (including a retail and leisure discount scheme, Employee Assistance Programme, childcare vouchers, life insurance policy, etc) please see the attached Terms and Conditions document in the vacancy's Information Pack below.

How to apply:
Please read the the vacancy's Application Pack and then download and return it to Amanda.Robinson@oldham.gov.uk (or alternatively ring 0161 770 5189 to request a form via the post).


Closing Date:
Sunday 3rd August 2026